Return & Replacement Policy
Please review our official policy regarding returns, 3-day replacement eligibility, size exchanges, and defective item resolutions.
Return Policy
Returns and refunds are not available as a standard option for purchases from RYFT. Eligible replacement requests may be submitted within 3 calendar days of delivery, subject to the replacement eligibility requirements below.
Replacement Eligibility
Replacement requests must be raised within 3 calendar days of delivery.
The product must meet the following mandatory conditions:
- Be unused and unwashed.
- Have its original tags intact.
- Be free from stains, odour, damage, or alteration.
Size & Fit Exchanges
If a replacement is requested due to size or fit issues, the return shipping charges will be borne by the customer.
• Once Only: Size exchange is allowed once only, subject to stock availability.
• Stock Availability: If the requested size is unavailable, store credit may be issued at RYFT's discretion.
Custom & Personalized Products
Please review your size, colour, and customization selections carefully before placing your order. Customized products are not eligible for return or exchange for a change of mind or incorrect selections. If your order arrives damaged, defective, or different from what you ordered, please contact RYFT for assistance. Applicable consumer rights remain unaffected.
Damaged, Defective, or Incorrect Deliveries
Your consumer rights remain fully protected under applicable laws. If an item arrives damaged during transit, has a manufacturing defect, or differs from what you ordered:
Resolution Process:
- Contact our customer support team immediately upon discovering the issue.
- Provide your Order Reference (e.g. #RYFT-123456) along with clear photos or an unboxing video showing the defect, damage, or discrepancy.
- Our team will inspect the case and arrange an immediate replacement or appropriate resolution at no additional cost to you.
Submitting a Replacement Request
To raise an eligible replacement request within 3 calendar days of delivery, please contact our support team with your Order Reference and details: